FAQs

FAQs

Tails

Have a question regarding our pet services? We have the answer. Check out these FAQs and give us a call today for more information!

  • What requirements are need to bring my dog to daycare?

    At Tails, we require a veterinarian certificate with proof of vaccination for all pets. 

  • What happens if I am late picking up my dog from daycare?

    Late pickups can be scheduled in advance for a fee of $25 per hour up until 9:00 PM, Monday through Saturday, and 7:00 PM on Sunday. 


    If a pet in our daycare is not picked up by closing time and no late pickup is scheduled, the pet will be transferred into boarding care and you will be charged the full 24-hour boarding rate.

  • How early can I drop off my dog for boarding ?

    Standard drop-off times are:

    • Monday through Friday from 6 AM - 10 AM
    • Saturday from 8 AM - 10 AM
    • Sunday from 9 AM - 6 PM

    Unscheduled drop-ins for daycare and boarding are permitted on a first-come, first-serve basis only. Pet parents should call before dropping off to find out about available space. We cannot accept any canine while at full capacity.

  • Should I bring my dog's food to doggy daycare?

    Yes, it is required that you provide your dog's food for the day.

  • What should I bring for my dog's boarding stay?

    Please only bring your dog's food and medication. Our facilities have comfortable bedding and toys for your pup to enjoy during their stay.

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